Foundever™, a global leader in the customer experience (CX) industry, celebrates Pride Month more meaningfully--not only because of its thriving community of LGBTQIA+ associates but also because of its recent triumph at the Asia-Pacific Stevie Awards, where it received the 2024 Silver Stevie for Innovative Achievement in Diversity & Inclusion.
The company was awarded the prize for creating an innovative and effective model workplace for Diversity, Equity and Inclusion.
Foundever is one of the few employers in the Philippines that makes diversity, equity, and inclusion an integral and vital part of company policy and workplace structure. This is quite an achievement, considering the findings of a 2018 study commissioned by the Philippine LGBTQ Chamber of Commerce, titled the "Corporate SOGIE Diversity and Inclusivity Index,” that found only 17 percent of employers in the Philippines have inclusive policies and structures in place that protect LGBTQIA+ persons against discrimination.
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| CELEBRATING LOVE, ACCEPTANCE, DIVERSITY. Foundever™, a global leader in the customer experience (CX) industry, is one of the few employers in the country that makes diversity, equity, and inclusion an integral part of the workplace culture and environment--to ensure that LGBTQIA+ employees' rights are respected, their needs fulfilled and that they are allowed to thrive professionally and personally. |
According to Pat Haluag, VP for Global Operations and also Chairman of Pride at Foundever, creating a safe space for employees goes beyond a clean and spacious workplace.
According to Pat Haluag, VP for Global Operations and also Chairman of Pride at Foundever, creating a safe space for employees goes beyond a clean and spacious workplace.
"At Foundever, we consistently work on creating a culture and environment that acknowledges, celebrates and respects the needs and identities of all employees, no matter where they fall in the LGBTQIA+ spectrum. It's only within such an atmosphere that everyone can feel safe and be able to not only be productive but also inspired and motivated to harness and fulfill their potential. The key is to transform the workplace into a safe space that celebrates love, acceptance, belonging, respect, and yes, pride.”
Pat explained further that Pride at Foundever is an Employee Resource Group (ERG) that acts as a support system for LGBTQIA+ employees and allies. "Among other things, it is an ERG that works to recognize, resolve the injustices, and remove barriers and discrimination against our community," he said. It's also notable that membership at Pride at Foundever has grown from a single-digit membership to 3,281 members in December 2023.
Foundever employees have expressed great satisfaction over the level of diversity, equity, and inclusion in their workplace. This is indicated by the Foundever eNPS score. An eNPS score is a measure of employee satisfaction and loyalty within an organization.
From an eNPS of 20.5 in 2021, Foundever achieved an eNPS of 62.6 in 2023. This substantial 42.1 increase shows that Foundever has a strong focus on employee welfare and engagement.
This June, Foundever launched a series of events to celebrate diversity and inclusivity in the workplace. According to Haluag, LGBTQIA+ members as well as their allies are welcome to join the events. “We invite everyone to celebrate, honor, and support diversity and inclusivity through our events. We encourage them to wear their colors proudly and show that it is in our culture of diversity and inclusivity that we can all find the unity and strength to overcome challenges, and create a safe space for everyone,” he said.
About Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands.
Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and X.
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